Your Details

We do not, under any circumstances sell, lend or distribute your details to anyone.

We do need some of your information to get your order to you in the most efficient manner possible and to contact you should there be an error in the transaction.

Any information you enter on this site is done on our secure server using a secure, ecripted, link provided and certified by THAWT. We do not share our certificate.

Please check to ensure the "lock" is on and visible in the bottom right of your screen when entering your details. You may click on the "lock" to check the certificate relates to Talanha too. As soon as the transaction is complete your details are deleted from our secure server.

 

Terms and Conditions:

These terms and conditions do not affect your statutory rights.

Delivery

Please note that the goods we sell are hand made and nearly all goods are made to order. Whilst every effort is made to ensure goods are received as soon as possible, Talanha shall not be liable for any losses, costs, damages or expenses caused by any delay in delivery of your goods.

The purchaser takes full responsibility for the goods once they have been delivered and signed for. Before goods are signed for it is important that they are checked for any signs of damage. In the event goods are signed for unchecked or you suspect there may have been damaged during transit this should be noted on the carriers delivery documentation at the time of signing.

In the event that Talanha is unable to fulfill the order within 7 days of payment you can request a full refund. For orders for "personal requested items", no refund or cancellation can be made without our authorisation.

Pricing

Prices quoted on our web site include VAT and UK / European Union delivery unless otherwise stated. VAT will not be applicable on goods where we have been provided with a registered UK / EC VAT number. Prices will vary from time to time due to the fuctuation of exchange rates. Any price changes to those published on our web site will be notified to the client by phone before the order is processed and any charges made to credit or debit cards. A twenty pound handling fee may be charged for purchases that are not made by this web shop, including "personal requested items" and custom orders. Liability for any import duties for clients outside the UK is the responsibility of the purchaser. No surcharges are made for credit card payments made through the PayPal payment gateway.

Payment

Please note that goods ordered by credit card must be delivered to the cardholders address unless a prior arrangement has been made with the credit card company. Goods will be dispatched following receipt of cleared funds or, in the event of credit/ charge card payments, once the transaction has been authorised by the credit card company.

You can also pay by bank transfer or by personal / business / building society check, please call contact us, with your order numbers, for details. The contact numbers are on the "Contact Us" page.

To reduce the risk of credit card fraud Talanha reserves the right to refuse an order if the credit card transaction is not authorised or your cheque is not cleared. These checks do not breach any of your rights, as mentioned above, but are merely to protect the cardholder and Talanha from fraud. Any credit card information is held on a secure server.

 

Postage:

All your chosen items will be sent by airmail, unless you specifically chose to use a courier company. Rates are based on the South African Post Office rates found at www.sapo.co.za. All goods will be "Signed For" upon receipt.

No dispatches will be made to a Post Office Box address. Delivery can only be made to a physical address.

Air Mail - 7 to 14 days	Rate Per Parcel	Plus Rate per 100g
UK, Europe & Americas	£9.50	£0.30

Need your purchase "...like urgent?"

The Alternative is to use the more expensive option - Courier. Contact us and we will hunt for the best option and supply you with a quote to get your purchase there in time for the special occasion.

 

Returns Policy and Information:

A chosen item not quite right?

Appreciate that all our goods are hand crafted so no two items within the same classification or range will be exactly the same. That is what makes your chosen work of art so unique that it is very unlikely someone else will have one too. As a result some of the pictures of the article may differ to the product received.

We do make every effort to get your choice correct, but in the event you are not totally happy, we will accept the article back on the following conditions;

- The item has no damage, burns or spills evident on it
- It is returned in the original packaging
- The Item is returned within seven (7) days of precept
- the postage and packaging will not be refunded
- the package is returned with "Signed for" tracking
- a "Return" number ( \\R. No: xxxx ) is obtained

Address the package you are returning to:

Talanha Linen, Art and Decor
\\R.No: xxxx
P O Box 3934
Somerset West 7129
South Africa

Please ensure you have obtained a "\\R. No: xxxx" (return number) from us before completing your label. See here for contact details.

 

We, at Talanha, pride ourselves on the high standard of service provided to you but should you have a problem with the goods you have purchased or the service you have received you can contact customer services by phone, E-mail or fax. The matter will be investigated and responded to within 7 working days.

Talanha's office hours are Monday to Friday 7:00 a.m. to 4:00 p.m. G.M.T. (8:00am to 5:00pm Central EU Time)